Customer Support
We're here to help you with any questions or concerns
Find answers to your questions, learn about our services, and get in touch with our support team.
Frequently Asked Questions
How long does shipping take?
We offer standard and express shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Free Shipping: Orders above ₹500
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original packaging with tags intact to be eligible for return. Return shipping costs may apply unless the item is defective. Please visit our Terms & Conditions for full details.
How do I track my order?
You can track your order in real-time by logging into your account and visiting the "My Orders" section. You'll receive email updates at each stage of your order (confirmed, shipped, out for delivery, and delivered).
What payment methods do you accept?
We accept all major payment methods including credit cards, debit cards, net banking, and digital wallets through our secure Razorpay payment gateway. All transactions are encrypted and secure.
How do I care for my apparel?
Care instructions are included with every order. Generally:
- Wash in cold water with similar colors
- Use mild detergent
- Air dry for best results
- Avoid bleach and fabric softeners
Do you offer bulk orders or corporate discounts?
Yes! We offer special discounts for bulk orders and corporate purchases. Please contact our support team at support@axeriowear.com to discuss your requirements.